Responsible Gaming

Responsible gaming at Instant Casino on instentcasino.com means using our products as entertainment, not as a way to make money or resolve financial difficulties. The purpose of this page is to help you observe your own behavior, understand the risks associated with gambling, and make informed, conscious decisions about when and how you play.

Instant Casino is operated under a remote gambling licence issued by the Curaçao Gaming Control Board (licence no. OGL/2025/168/0281). The operator does not hold a licence from the UK Gambling Commission, and therefore UK-specific regulatory protections, including GamStop coverage and access to UKGC-approved dispute resolution schemes, do not apply to your play here. Nevertheless, Instant Casino is committed to promoting safer gambling practices, providing practical tools, and offering support if you feel your play is becoming problematic.

If at any time you are worried about your gambling, you can contact our support team at support@instentcasino.com for assistance with limits, breaks, or self-exclusion, and you can also access independent professional help from the organizations listed below.

Risk Awareness

Recognising Signs of Gambling Harm

Observe: Start by noticing how, when, and why you gamble. Gambling can move from entertainment to risk when it begins to affect your finances, time, or relationships.

Expand: Common signs that gambling may be becoming problematic include:

• Increasing frequency and stakes: Betting more often, raising bet sizes, or chasing losses to try to "win back" money.
• Preoccupation with gambling: Frequently thinking about the casino, planning the next session, or reliving past wins while at work, with family, or during study.
• Loss of control: Struggling to stop when you planned to, ignoring self-imposed limits, or feeling compelled to continue until you have spent all available funds.
• Financial pressure: Using money needed for rent, bills, food, or credit repayments; borrowing from friends, family, or lenders to gamble.
• Emotional impact: Feeling anxious, irritable, guilty, or depressed related to gambling, especially after losing.
• Social and work problems: Hiding gambling from others, lying about the time or money spent, or experiencing conflicts, reduced performance, or absenteeism.

Reflect: If several of these signs apply to you, it may indicate an elevated risk of gambling-related harm and you should take action early, using our tools and external support where needed.

Quick Self-Assessment Check

Observe: Read each statement and answer "Yes" or "No" honestly. Frequent "Yes" answers suggest you may benefit from setting stricter limits, taking a break, or seeking professional help.

• In the last 12 months, have you often gambled with more money than you could afford to lose?
• Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
• Have you tried to win back money you have lost by continuing to gamble ("chasing losses")?
• Have you felt restless, irritable, or upset when trying to cut down or stop gambling?
• Have you lied to family members, friends, or others about how much you gamble or how much money you lose?
• Has your gambling caused financial problems for you or your household?
• Have you prioritised gambling over time with family, work, study, or other important activities?

Reflect: If any of your answers cause concern, consider setting stricter limits in your account, using a Time-Out or self-exclusion, and contacting one of the support organizations listed below for a more detailed assessment.

Limits & Tools

Deposit Limits (Daily, Weekly, Monthly)

Observe: Before you play, decide how much you can safely afford to lose over a day, a week, and a month, without affecting your essential living costs or financial commitments.

Expand: Instant Casino provides configurable deposit limits to help you control how much you can add to your account:

1. Access your account: Log in to instentcasino.com and open the menu labelled "My Account".
2. Navigate to limits: Select "Responsible Gaming" (or "Safer Gambling"), then choose the "Deposit Limits" section.
3. Set your limits: Enter maximum amounts for:
   • Daily limit: The total you can deposit in any 24-hour period (for example, £20).
   • Weekly limit: The total you can deposit in any 7-day period (for example, £50).
   • Monthly limit: The total you can deposit in any 30-day period (for example, £150).
4. Confirm and save: Review the figures carefully and confirm. Lowering limits usually takes effect immediately; increasing them may only take effect after a cooling-off period and an additional confirmation.

Reflect: Choose amounts that reflect your real disposable income. If you find you repeatedly reach your limit, consider lowering it rather than requesting an increase.

Session Time Limits and Reality Checks

Observe: Long, uninterrupted sessions can impair decision-making and increase losses.

Expand: To manage the time you spend playing:

• Session timer / reality checks: In "My Account" > "Responsible Gaming" > "Time Limits" you can enable on-screen reminders that appear after a set period (for example, every 30, 60, or 90 minutes) showing how long you have been playing and your net results.
• Maximum session duration: You may be able to set a maximum single-session length. When this time is reached, you will be logged out or prompted to stop.

Reflect: When a reminder appears, use it to pause, review your spending and emotions, and decide whether to stop for the day.

Time-Out (Short Breaks of 24 - 72 Hours)

Observe: If you feel tension, frustration, or a strong urge to chase losses, a short enforced break can interrupt harmful patterns.

Expand: You can activate a Time-Out from your account:

1. Log in and go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select the duration of your break (for example, 24, 48, or 72 hours).
3. Read the description of what Time-Out means (no deposits or wagering during the chosen period).
4. Confirm your selection. Once confirmed, the Time-Out cannot be cancelled until the period expires.

Reflect: Use a Time-Out as a signal to step back completely from gambling, talk to someone you trust, and consider whether longer-term restrictions such as self-exclusion are appropriate.

Self-Exclusion

How to Request Temporary or Permanent Blocking

Observe: Self-exclusion is intended for players who feel they are losing control or are at high risk of gambling harm.

Expand: On Instant Casino, you can self-exclude directly through your account or by contacting support:

1. Via your account (where available):
   • Log in and go to "My Account" > "Responsible Gaming" > "Self-Exclusion".
   • Select a self-exclusion period, typically from a minimum of 6 months up to several years, or a lifetime exclusion.
   • Carefully read the information explaining that the decision is binding for the chosen period.
   • Confirm the self-exclusion. You may be asked to acknowledge that you understand you will not be able to reverse it during the selected period.
2. Via support:
   • Send an email from the address registered to your account to support@instentcasino.com with the subject "Self-Exclusion Request".
   • Include your full name, date of birth, registered address, and the email or username linked to your account, and specify the self-exclusion period (at least 6 months, up to lifetime).
   • Our team will confirm by email once the self-exclusion has been applied.

Consequences of Self-Exclusion

Observe: Understand clearly what self-exclusion changes and what it does not.

• Account access: After self-exclusion is applied, you will not be able to log in, deposit, or place bets on Instant Casino during the exclusion period.
• Marketing materials: We will take reasonable steps to stop sending you marketing communications related to gambling once your self-exclusion is in place.
• Remaining balance: If you have a remaining withdrawable balance at the time of self-exclusion, you may request withdrawal by contacting support@instentcasino.com. Withdrawals remain subject to standard verification and anti-money laundering checks.
• Irreversibility: Self-exclusion cannot normally be cancelled or shortened before the chosen period ends. Lifetime self-exclusions are intended to be permanent.

Reflect: Self-exclusion covers only Instant Casino on instentcasino.com. It does not automatically apply to other gambling websites, including those run by other operators.

Important UK-Specific Note on GamStop

Observe: In the UK, GamStop is the national online self-exclusion scheme that covers operators licensed by the UK Gambling Commission.

Expand: Although UK residents can register with GamStop to block access to most UK-licensed online gambling sites, Instant Casino is licensed in Curaçao and is not regulated by the UK Gambling Commission. As a result, GamStop does not automatically block access to this website.

Reflect: If you live in the UK and experience gambling harm, you should consider:

• Registering with GamStop to block access to UKGC-licensed sites; and
• Using device-level blocking software such as Gamban or BetBlocker (see below) to restrict access to a wider range of gambling sites, including non-UKGC-licensed operators.

Support Resources

Local Support for Players in the UK

Observe: Independent, confidential support is available across the UK for anyone affected by gambling, including family members.

Expand: Key UK resources include:

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week. Confidential advice and emotional support are provided in English.
• GamCare Online Services: Live chat and forums via gamcare.org.uk, with moderated communities and structured treatment options.
• NHS Gambling Services (England, Scotland, Wales, Northern Ireland): Information and referrals to specialist gambling treatment via your GP or nhs.uk.
• Young people and students: Resources specifically for younger people are available via BigDeal (GamCare).

Reflect: These services are independent of Instant Casino and can provide assessment, counselling, and treatment options free of charge in many regions.

International Support Organizations

Observe: If you are located outside the UK or prefer online-based support, international services can help.

Expand: These organizations offer online counselling, peer support, and self-help materials for people worldwide.

Reflect: You can use these services alongside the tools and restrictions available on your Instant Casino account.

National and Cross-Border Self-Exclusion Schemes

Observe: Many countries operate their own self-exclusion registers.

• United Kingdom - GamStop: National online self-exclusion for UKGC-licensed operators only. Register at gamstop.co.uk. Instant Casino is not part of GamStop because it is licensed in Curaçao, not by the UKGC.
• Spain - RGIAJ: Residents of Spain can register with the General Registry of Gambling Access Bans (Registro General de Interdicciones de Acceso al Juego, RGIAJ) via the Spanish regulator (Dirección General de Ordenación del Juego - DGOJ) at ordenacionjuego.es.

Reflect: If you travel or live in another jurisdiction, consult your local gambling authority for applicable self-exclusion options.

Blocking Software and Device-Level Tools

Observe: Technical tools can complement account-based limits by blocking access to gambling sites and apps on your devices.

• Gamban: Paid software that blocks most gambling sites and apps across devices. See gamban.com.
• BetBlocker: Free charity-run blocking software. See betblocker.org.
• Operating system controls: Use built-in parental controls or screen-time functions to limit access to gambling content.

Reflect: For UK-based players, combining self-exclusion on Instant Casino with device-level blocking can significantly reduce the risk of relapse.

Family and Friends Support

Observe: Gambling problems often affect partners, family members, and friends. Support is available for you as well, even if you are not the person who gambles.

• GamCare - Support for Others: Information, forums, and one-to-one support for affected others at gamcare.org.uk.
• GamAnon / Gam-Anon: Support groups for families and friends of people with gambling problems at gam-anon.org and local UK sites.

Reflect: These services are confidential, independent from Instant Casino, and can advise you on protecting your finances, your wellbeing, and how to support the person you care about.

Help for Family

How to Talk to Someone About Their Gambling

Observe: You may notice changes such as secrecy about money, mood swings, or increased time spent online. These can indicate gambling-related harm.

Expand: When approaching the subject:

• Choose a calm, private moment when neither of you is stressed or in a hurry.
• Use "I" statements (for example, "I'm worried because...") instead of blame ("You always...").
• Focus on specific behaviours (missed payments, sleeplessness, time online) rather than judging the person.
• Listen actively and allow them to speak without interruption or criticism.
• Avoid taking over or trying to control their account; instead, encourage them to use formal tools such as limits or self-exclusion.

Reflect: The goal is to keep communication open, not to win an argument.

Engaging Them in Support

Observe: Many people feel shame or fear when acknowledging a gambling problem.

Expand: You can help by:

• Suggesting they complete the self-assessment questions above or an online screening tool such as those provided by GamCare or Gambling Therapy.
• Encouraging them to contact a helpline (for example, 0808 8020 133 in the UK) or join an online chat session.
• Exploring practical steps together, such as setting deposit limits, taking a Time-Out, or requesting self-exclusion from Instant Casino.

Reflect: Offer to sit with them while they make the call or fill in forms; practical support can make it easier to take the first step.

Support Resources for Family Members

Observe: You also need support and information.

• GamCare family forums and chatrooms: Anonymous peer support at gamcare.org.uk.
• Gam-Anon: Meetings and online resources at gam-anon.org.
• Gambling Therapy family resources: Information and forums at gamblingtherapy.org.

Reflect: If you or the person affected show signs of severe distress, contact your local health services or emergency services immediately.

Operator's Commitment

Monitoring and Risk Checks

Observe: Instant Casino is operated by SIMBA N.V. under licence no. OGL/2025/168/0281 issued by the Curaçao Gaming Control Board. While the operator is not licensed or supervised by the UK Gambling Commission, we apply internal controls aimed at reducing gambling-related harm.

Expand: Our systems may monitor account activity for patterns that indicate elevated risk, including (but not limited to):

• Rapid and repeated deposits, especially following significant losses.
• Extended play sessions without breaks, particularly during late-night hours.
• Frequent failed deposit attempts or use of multiple payment methods.
• Repeated requests to increase limits shortly after setting them.
• Direct statements to our support team indicating loss of control or distress.

Where such indicators are present, we may:

• Display in-session warnings or reminders about responsible gaming and available tools.
• Recommend that you apply stricter limits, Time-Out, or self-exclusion.
• In higher-risk cases, apply temporary restrictions, refuse requested limit increases, or place the account under review.

Reflect: These measures are designed to support safer gambling and comply with our Curaçao licence obligations. However, they do not replace your own responsibility to manage your gambling and seek independent assistance where appropriate.

When We May Contact You

Observe: In certain circumstances, our support team may proactively reach out to you.

Expand: Contact may be initiated, for example, when:

• We detect significant changes in your betting pattern that may indicate loss of control.
• You make statements suggesting financial or emotional harm related to gambling.
• We need to clarify the reasons for frequent deposits or payment-method changes, in line with our regulatory and anti-money laundering obligations.

We may contact you via the email address registered to your account (for example, support@instentcasino.com as our reply address) or via secure on-site messaging.

Reflect: Any advice or information provided by our team is offered in good faith to promote safer gambling, but it is not a substitute for medical, psychological, or legal advice.

Updates

How You Will Be Informed About Changes

Observe: Responsible gaming practices and regulatory standards evolve over time, and this page may be updated to reflect those changes.

Expand: When significant changes are made to our responsible gaming tools, policies, or contact details, we may:

• Publish a notice or banner on https://instentcasino.com/responsible-gaming.
• Include a summary of changes in our general terms and conditions at https://instentcasino.com/terms-and-conditions.
• Send an email to the address registered to your account, where required or appropriate, highlighting key updates that may affect how you use our services.

Reflect: You should periodically review this page, our terms and conditions, and our privacy policy at https://instentcasino.com/privacy-policy to ensure you are aware of the latest applicable rules and tools.

Last updated: 20 January 2026.

Contact & Feedback

Responsible Gaming Contact Details

Observe: If you have questions about responsible gaming, want help using account tools, or wish to request self-exclusion, please contact us.

• Email (Responsible Gaming): support@instentcasino.com (please include "Responsible Gaming" in the subject line).
• Telephone: At the time of the last update in January 2026, Instant Casino does not operate a dedicated responsible gaming telephone line. Please use email or live chat (where available) for assistance.

For complaints related to fairness or regulatory matters under our Curaçao licence, you may also find information about contacting the Curaçao Gaming Control Board at gamingcontrolcuracao.org.

Feedback and Support Request Form

Observe: You may prefer to submit a structured request instead of writing a free-form email.

Name:

Email address (registered on your account):

Username or account ID:

Topic:
Information about responsible gaming Help setting or changing limits Request a Time-Out Request self-exclusion General feedback or suggestions

Your message (please include any relevant details, such as preferred limits or self-exclusion period):

Send Responsible Gaming Request

Reflect: By contacting us early - whether for yourself or on behalf of someone else - you increase the chances of keeping gambling within safe, enjoyable limits. If you are in immediate distress, please contact local emergency services or a national helpline before reaching out to us.

Important disclaimer: The information on this page is provided by Instant Casino for Instant Casino at instentcasino.com and is intended to support safer gambling. It does not constitute legal, financial, or medical advice. For personalised help, please consult qualified professionals and the independent support organizations listed above.