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Terms & Conditions

These Terms govern your relationship with the operator of Instant Casino, a localized version of the Instant Casino online gaming service made available via https://instentcasino.com (the "Website"). These Terms were last updated on 6 November 2025 and take effect from 1 January 2026 ("Effective Date").

By using the Website, opening an account or placing any wager, you confirm that you have read, understood and agreed to be bound by these Terms, together with our Privacy Policy, Responsible Gaming information and any game- or promotion-specific rules published on https://instentcasino.com.

The Website is operated under online gaming licence number OGL/2025/168/0281 issued by the Curaçao Gaming Control Board and verified in October 2025 as valid and in force in 2026. The operator does not hold a licence from the UK Gambling Commission. If you access the Website from the United Kingdom, you do so on a grey-market basis and you will not benefit from UK-specific regulatory protections (including GAMSTOP and UKGC-approved ADR), as further explained in these Terms.

Definitions

For the purposes of these Terms, the following terms have the meanings set out below. These definitions apply in the singular and plural and to comparable expressions.

  • Operator means the entity responsible for providing and operating the Website and associated services under licence OGL/2025/168/0281 issued by the Curaçao Gaming Control Board. The operator is associated with SIMBA N.V. and related service entities (including Sand Tech) as disclosed on the Website.
  • Website means the online gaming platform branded as Instant Casino and the localized Instant Casino environment, accessible via https://instentcasino.com, including all pages, games, software, content and services provided therein.
  • User or Player means any natural person who accesses the Website, creates an account, uses any of the services, or places a Bet, whether or not the person is located in the United Kingdom.
  • Account means the personal online account you create and maintain on the Website in your own name, which is used to hold funds, track your activity and access the services.
  • Bet, Wager or Stake means any sum of money risked by you on the outcome of a casino game, live casino event, or other gambling product made available on the Website.
  • Bonus means any promotional benefit credited to your Account by the Operator, including bonus funds, free spins, cashback, tournament entries or similar incentives, which may be subject to specific terms and wagering requirements.
  • Bonus Funds means funds, credits or free spins granted as part of a Bonus which are not directly withdrawable until all applicable conditions are met.
  • Real Money Balance means cash funds that you have deposited and that are not subject to any wagering requirements, as well as any winnings derived from such funds (unless otherwise specified in promotion rules).
  • Wagering Requirement means the total amount you must stake using Bonus Funds, or the number of times you must wager a Bonus amount and/or winnings derived from the Bonus, before the Bonus Funds and related winnings become withdrawable.
  • Restricted Jurisdiction means any country or territory in which online gambling is illegal, prohibited, or where the Operator chooses not to offer services, as listed on the Website and updated from time to time. For the avoidance of doubt, the United Kingdom may be treated as a restricted or grey-market jurisdiction where access is limited or blocked.
  • Payment Method means any method of payment accepted by the Operator from time to time, including debit cards, e-wallets, bank transfers and certain cryptocurrencies, as set out in the deposit and withdrawal pages on the Website.
  • Responsible Gaming Tools means the suite of self-protection measures offered by the Operator, including deposit limits, session limits, cooling-off periods and self-exclusion, as described on https://instentcasino.com/responsible-gaming.
  • Self-Exclusion means a voluntary request by you to block your access to your Account and the Website for a specified minimum period, submitted by email to support@instentcasino.com, as described in the Responsible Gaming information.
  • Applicable Law means the laws of Curaçao, subject to any mandatory consumer protection rules of your country of residence that cannot be contractually excluded.

Account Registration

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old, or older if the legal gambling age in your country of residence is higher, to open an Account or place any Bet on the Website. The Operator reserves the right to request proof of age at any time and to suspend or close any Account where age verification is incomplete, inconclusive or indicates that the User is underage.
  • Jurisdictional restrictions: You may not register or use an Account if you are resident in, or accessing the Website from, a Restricted Jurisdiction. The Operator may use geo-location and other technologies to block or limit access from certain locations, including the United Kingdom, and may close Accounts where participation is considered unlawful or contrary to regulatory expectations.
  • One account per person: You may only hold one Account. Multiple Accounts, shared Accounts, Accounts opened on behalf of another person and Accounts opened using fictitious details are strictly prohibited and may result in closure and forfeiture of Bonuses and winnings.

Account Creation Process

  • Registration details: To create an Account, you must complete the online registration form on https://instentcasino.com, providing accurate and complete information including your full name, date of birth, country of residence, address, email address and (where requested) mobile phone number. You must promptly update your details if they change.
  • Email verification: The Operator may require you to verify your email address by clicking on a confirmation link or entering a code sent to the email address you provide. The Operator may restrict access to certain features, including deposits, Bonuses and withdrawals, until email verification is complete.
  • KYC and AML checks: In line with anti-money laundering (AML), counter-terrorist financing (CTF) and customer due diligence obligations, the Operator may request additional information and documentation to verify your identity, age, address, source of funds and/or source of wealth. This may include a copy of your passport or ID card, proof of address, payment method screenshots or bank statements.
  • Temporary limits: The Operator may impose temporary limits on deposits, wagers and withdrawals, or restrict access to certain products, until KYC checks and risk assessments are completed. If you do not provide requested information within a reasonable time, the Operator may suspend or close your Account and, where required by law, retain or remit funds to the relevant authority.

User Obligations and Account Security

  • Accuracy of information: You confirm that all information you provide during registration and throughout your relationship with the Operator is true, complete and not misleading. You must not impersonate another person or use details that do not belong to you. The Operator may void Bets, cancel Bonuses and close Accounts that rely on false or incomplete data.
  • Passwords and access: You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your devices. You must not share your Account with any other person or allow another person to place Bets on your behalf. Any activity conducted using your username and password will be treated as having been carried out by you unless you have notified the Operator of suspected misuse.
  • Unauthorised access: If you suspect that your Account has been compromised, accessed by a third party, or used in any unauthorised manner, you must immediately change your password and contact support at support@instentcasino.com. The Operator may suspend the Account while investigating and may require further verification.
  • Responsible use: You must use the Website for personal entertainment purposes only and not for any commercial, professional, automated or unlawful purpose. You must not attempt to manipulate, hack or otherwise interfere with the Website, its software or any game outcomes.

Betting & Gameplay Rules

Placing Bets and Types of Games

  • Game rules: The rules of each game (including slots, table games, live casino and any other products) are set out in the game help pages or information screens. By placing a Bet, you agree to be bound by the applicable game rules in addition to these Terms. In case of conflict, the specific game rules shall prevail for that game.
  • Minimum and maximum stakes: Each game has its own minimum and maximum Bet limits, which are displayed within the game interface. You are responsible for ensuring that the amount you stake is within your personal budget and within the game's limits. The Operator may adjust limits from time to time and may impose individual limits on your Account for risk management or responsible gaming reasons.
  • Bet confirmation: A Bet is deemed accepted once it is received by the Operator's servers and appears in your game or Account history. If there is any discrepancy between your on-screen display and the Operator's records, the Operator's records shall prevail, subject to clear evidence of technical error.

Cancellation, Errors and Malfunctions

  • Cancellation by the Player: Once confirmed, Bets cannot generally be cancelled by the Player. Certain games may allow you to cancel or adjust a Bet before the relevant event commences, subject to the game rules; otherwise, all confirmed Bets stand.
  • Obvious errors: In the event of an obvious or manifest error in the display of odds, game parameters, payouts or results (including software bugs or incorrect configurations), the Operator reserves the right to void affected Bets, adjust them to the correct terms, or roll back the game state to the last error-free position. Any Real Money Balance affected by such correction may be adjusted accordingly.
  • Technical failures: If your game session is interrupted due to network failure, device malfunction or similar, the underlying game state on the Operator's servers will determine the outcome of any Bet. Where possible, games will resume from the state recorded on the servers. If this is not possible, the Operator will treat the Bet in accordance with the game rules, which may include voiding the Bet and refunding the stake.

Conduct in Live Casino and Chats

  • Respectful behaviour: You must behave respectfully in all live casino environments, including video-streamed tables and chat facilities. Abusive, discriminatory, harassing, threatening, defamatory or otherwise offensive language or content is strictly prohibited.
  • Prohibited conduct: You must not:
    • engage in collusion with other Players or with dealers;
    • use bots, automated tools, screen-sharing or any software designed to gain an unfair advantage;
    • promote illegal services, spam or advertising;
    • share personal contact details or request such details from others.
  • Moderation and sanctions: The Operator may monitor chats and live interactions and may mute, restrict, suspend or close Accounts where chat rules are breached. Serious or repeated misconduct may result in immediate ban from live games and loss of access to promotions.

Bonus Terms

General Bonus Conditions

  • Promotional materials: All Bonuses are subject to these Bonus Terms, the general Terms and any specific promotional rules published on https://instentcasino.com/terms-and-conditions or in the relevant promotion description. In case of conflict, specific promotion rules prevail.
  • Eligibility: Bonuses are typically limited to one per person, household, IP address, device, payment method and shared environment (such as shared computers). The Operator may restrict certain Bonuses to particular countries or exclude Players based on risk or compliance criteria.
  • Bonus credits: Bonus Funds, free spins and similar incentives have no cash value and cannot be withdrawn until all applicable conditions have been satisfied. Where Bonus Funds are combined with Real Money Balance, Real Money will generally be staked first unless otherwise specified.

Activation, Wagering and Timeframes

  • Activation: To activate a Bonus, you may need to opt in, enter a bonus code, select a promotion in the cashier or meet specified conditions (for example, a minimum deposit). The activation conditions and expiry date will be clearly indicated in the promotion details.
  • Wagering requirements: Unless otherwise stated, deposit Bonuses are subject to a minimum wagering requirement (for example, 30x the Bonus amount) before Bonus Funds and associated winnings become withdrawable. Game contributions to wagering may vary: slots may contribute 100%, while table games, live casino and certain other games may contribute a lower percentage or 0%.
  • Time limits: Bonuses and free spins are generally valid for a limited time (for example, 7 - 30 days) from the date of activation. If wagering requirements are not met within the specified timeframe, the Bonus and any associated winnings may be forfeited. Timeframes for all new or ongoing promotions will be set so that they extend into 2025 and 2026, as indicated in the promotion description.

Prohibited Games and Bonus Abuse

  • Restricted games and strategies: Certain games or game types may be excluded or restricted when playing with Bonus Funds, including but not limited to low-risk roulette bets, equal-money bets and games explicitly listed as excluded in the promotion terms. Using strategies primarily intended to meet wagering requirements with minimal risk may be considered bonus abuse.
  • Irregular play: Examples of irregular play include placing a single Bet that is disproportionately large relative to your total Bonus amount, intentionally switching between low- and high-volatility games to manipulate Bonus conditions, or colluding with other Players. The Operator may, in its reasonable discretion, determine whether play is irregular or abusive.
  • Consequences of abuse: In cases of suspected or confirmed bonus abuse, the Operator may remove the Bonus, cancel associated winnings, and close or restrict the Account. The Real Money Balance may be returned to you, except where funds are suspected to be derived from fraud, money laundering or other criminal activity.

Combining Promotions

  • One promotion at a time: Unless expressly stated, Bonuses cannot be combined. If multiple promotions are available, only one may be active on your Account at any given time. Activating a new Bonus may cause an existing Bonus to be forfeited, including associated winnings that have not yet been converted to Real Money Balance.
  • Cashback and loyalty rewards: Cashback offers, loyalty points and VIP rewards may be subject to separate terms and may or may not carry wagering requirements. Full details will be provided in the relevant programme description.

Payments & Withdrawals

Deposits

  • Payment methods: The Website may support deposits via debit cards, e-wallets, bank transfers and, in some cases, cryptocurrencies, as listed in the cashier section. Availability of specific methods depends on your country of residence and local regulations. Credit card use for gambling may be restricted or prohibited in certain jurisdictions, including the United Kingdom, and may therefore not be offered.
  • Payment ownership: You may only deposit using Payment Methods that are held in your own name. The Operator may request proof that you are the legitimate holder of the Payment Method and may reverse transactions or suspend the Account if this cannot be verified.
  • Deposit limits and fees: Minimum and maximum deposit amounts are displayed in the cashier and may vary by Payment Method. The Operator does not generally charge deposit fees, but your bank, card issuer, e-wallet provider or crypto wallet may apply its own fees or currency conversion charges, for which the Operator is not responsible.

Withdrawals

  • Withdrawal process: You may request a withdrawal from your Real Money Balance via the cashier. Where possible, withdrawals will be processed using the same Payment Method used to deposit. The Operator may require you to complete KYC verification before processing withdrawals.
  • Processing times: The Operator aims to review and process withdrawal requests promptly, typically within 24 - 72 hours, excluding weekends and public holidays. Actual receipt times depend on the Payment Method and third-party providers and may be longer for international transfers or crypto transactions.
  • Limits and fees: Minimum and maximum withdrawal amounts, as well as any applicable fees, will be displayed in the cashier. The Operator may introduce daily, weekly or monthly withdrawal limits for risk management or regulatory reasons. Fees charged by third-party payment providers or blockchain networks are outside the Operator's control.

Refunds, Chargebacks and Reversals

  • Deposit refunds: Deposits are generally final and non-refundable once used for wagering. The Operator may, in exceptional circumstances and at its sole discretion, agree to refund unused deposits, subject to satisfactory AML checks and deduction of any externally incurred costs.
  • Bets and game malfunctions: If a game or Bet is voided due to technical malfunction or obvious error, the Operator may refund the stake or restore the Account to the balance state prior to the Bet. Any winnings generated by such malfunction may be deemed void.
  • Chargebacks: You agree not to request chargebacks or cancellations of payments without a valid legal basis. If a chargeback is initiated, the Operator may suspend or close your Account, recover chargeback fees, and report the matter to relevant payment providers, regulators or law-enforcement agencies.

Anti-Money Laundering and Source of Funds

  • Compliance checks: To comply with AML and CTF obligations, the Operator monitors transactions and may request information or documents relating to your source of funds and source of wealth. Unexplained or suspicious activity may lead to delayed or refused withdrawals, Account suspension and reporting to relevant authorities.
  • Crypto-specific risks: Where cryptocurrencies are accepted, you acknowledge the inherent volatility and that conversion rates may fluctuate between deposit and withdrawal. The Operator processes crypto transactions based on the amount credited or debited in the relevant token at the time of processing and is not responsible for market movements.

Limitation of Liability

Operator's Obligations and Fairness

  • Service provision: The Operator will provide the Website with reasonable skill and care, ensuring that games are operated in accordance with their published rules and that results are generated by certified random number generators or live game mechanisms supplied by reputable providers.
  • Accuracy of information: The Operator endeavours to ensure that information on the Website, including game rules, promotional details and balance information, is accurate and up to date. However, minor errors or omissions may occur and will be corrected once identified.

Exclusions and Limitations

  • No guarantee of uninterrupted service: The Operator does not guarantee that the Website will be available continuously or free from errors, viruses or interruptions. Maintenance, technical issues, third-party failures and events outside the Operator's control may affect availability.
  • Indirect and consequential losses: To the fullest extent permitted by Applicable Law, the Operator shall not be liable for any indirect, incidental, consequential or special losses, including loss of profits, data, business or reputation, arising out of or in connection with your use of the Website, even if the Operator has been advised of the possibility of such losses.
  • Maximum liability: The Operator's total aggregate liability to you in respect of any claim arising from a particular Bet, game or transaction shall not exceed the amount of the applicable Bet, stake or transaction, or the amount actually standing to your Real Money Balance (whichever is lower) at the relevant time.
  • Player's responsibility: You are responsible for ensuring that your use of the Website is lawful in your jurisdiction and for the tax consequences of any winnings. The Operator does not provide legal, tax or financial advice and recommends that you seek independent professional advice where necessary.

UK-Specific Considerations

  • No UKGC licence: The Operator does not hold a licence from the UK Gambling Commission. If you are located in the United Kingdom, you acknowledge that UK-specific protections (including GAMSTOP registration, local ADR schemes and UKGC complaint processes) do not apply to your use of the Website. Your relationship with the Operator is governed primarily by Curaçao law, subject to any mandatory rights you may have under UK consumer law.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary rights: All intellectual property rights in and to the Website, including its design, text, graphics, logos, trademarks, trade names, domain names (including instentcasino.com), software, audio-visual content and game titles, are owned by the Operator, its group companies or its licensors.
  • Licence to use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content for personal, non-commercial entertainment purposes only, in accordance with these Terms.

Restrictions on Use

  • No copying or distribution: You may not copy, reproduce, distribute, transmit, publish, display, modify, create derivative works from, or commercially exploit any part of the Website or its content without the prior written consent of the Operator or the relevant rights holder.
  • No reverse engineering: You must not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software used in connection with the Website, except to the extent expressly permitted by Applicable Law.
  • Third-party marks: Third-party trademarks, logos and brand names used on the Website (including those of game providers and payment processors) are the property of their respective owners and may not be used without permission.

Privacy & Data Protection

Your personal data is collected, used, stored and shared in accordance with our Privacy Policy, which forms an integral part of these Terms and is available at https://instentcasino.com/privacy-policy.

  • Data processing: By using the Website and creating an Account, you acknowledge that the Operator will process your personal data for purposes including account management, KYC/AML checks, transaction processing, responsible gaming, risk management and compliance with legal obligations.
  • Regional compliance: The Operator endeavours to process personal data in line with applicable data protection laws, which may include the UK GDPR and EU GDPR where relevant. Details of your rights, including access, rectification, erasure and restriction of processing, are set out in the Privacy Policy.
  • Responsible gaming data: Information provided in connection with Responsible Gaming Tools, including self-exclusion requests sent to support@instentcasino.com, will be processed as described in the Responsible Gaming and Privacy Policy pages.

Changes to Terms

Updating These Terms

  • Right to amend: The Operator may amend these Terms from time to time to reflect legal, regulatory, technical or business developments, including changes relevant to the United Kingdom and other markets in which Players access the Website.
  • Notification: Material changes will be communicated to you via one or more of the following methods: a notice on https://instentcasino.com, an in-account message, a prominent banner, or an email sent to the address registered to your Account. The amended Terms will indicate the date on which they become effective, which will not be earlier than 2025 for substantive changes introduced after that year.
  • Continuing use: By continuing to use the Website, maintain an Account or place Bets after the effective date of any changes, you accept the amended Terms. If you do not agree with the changes, you must stop using the Website, cease placing Bets and request closure of your Account.

Termination & Suspension

Termination by the Player

  • Voluntary closure: You may request closure of your Account at any time by contacting support@instentcasino.com. The Operator will process such requests within a reasonable period, subject to any outstanding obligations (including KYC checks and ongoing investigations).
  • Self-exclusion: If you wish to self-exclude for responsible gaming reasons, you must send an email from your registered address to support@instentcasino.com stating your request and minimum exclusion period. During self-exclusion, you will not be permitted to access your Account or create new Accounts, and the Operator will take reasonable steps to prevent re-registration on instentcasino.com.

Suspension and Closure by the Operator

  • Grounds for action: The Operator may suspend, restrict or close your Account where:
    • there is reason to believe you are underage or in breach of eligibility rules;
    • you have provided false or misleading information;
    • you are located in or accessing the Website from a Restricted Jurisdiction;
    • suspicious or irregular betting or transactional activity is detected;
    • there is suspected fraud, money laundering or other criminal activity;
    • you have violated these Terms, Bonus Terms, game rules or chat rules.
  • Notification: Where legally permitted, the Operator will notify you by email of the reason for suspension or closure and any steps required to remedy the issue. In certain cases, legal or regulatory constraints may prevent disclosure of specific details.
  • Funds on closure: Upon closure, any remaining Real Money Balance (excluding funds that are subject to investigation or legal obligation) will, where permitted by law and subject to AML checks, be returned to you via an appropriate Payment Method. Bonuses and Bonus Funds will be cancelled and are not payable as cash.

Governing Law & Jurisdiction

Applicable Law

  • Curaçao law: These Terms, your Account and any Bet placed on the Website are governed by the laws of Curaçao, excluding conflict-of-law rules that would lead to the application of any other law, except that mandatory consumer protection laws of your country of residence may apply where they cannot be excluded by agreement.

Dispute Resolution

  • Internal complaints: If you have a complaint, you should first contact customer support at support@instentcasino.com with full details of your concern. The Operator will acknowledge your complaint and aim to provide a substantive response within a reasonable period.
  • Escalation: If you are not satisfied with the outcome of your complaint, you may request that the matter be escalated internally for further review. The Operator may, where appropriate, refer certain disputes to independent third parties or follow any procedures recommended by the Curaçao Gaming Control Board.
  • Regulatory contact: Information on submitting complaints to the Curaçao Gaming Control Board is available via https://gamingcontrolcuracao.org. However, the availability and scope of such regulatory complaint mechanisms may differ from UKGC-approved ADR schemes, and UK-specific ADR rights do not apply as the Operator is not UKGC-licensed.
  • Court jurisdiction: Subject to any applicable alternative dispute resolution or arbitration mechanisms that you and the Operator may agree to in writing, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, without prejudice to any mandatory rights you may have to bring claims before the courts of your country of residence.

Contact Information

If you have any questions about these Terms, your Account or the services provided on Instant Casino via https://instentcasino.com, you may contact the Operator using the details below.

  • Email (Customer Support): support@instentcasino.com - for general queries, account issues, complaints, self-exclusion requests and responsible gaming support. This email address is critical for self-exclusion requests originating from the Responsible Gaming page.
  • Website: https://instentcasino.com - official Website, including Terms and Conditions, Privacy Policy and Responsible Gaming information.
  • Mailing address and phone: A dedicated postal address and telephone number for the Operator and its legal department are not specified in this version of the Terms. Updated contact details will be published on https://instentcasino.com/terms-and-conditions once available and can be requested at any time by emailing support@instentcasino.com.